After installing your IDEX Pro tracking code, it’s important to confirm that everything is working properly. The easiest way to verify a successful installation is by watching for a confirmation email. Once your code is added correctly, our system will automatically...

Understand the critical distinctions between these two tools to optimize your deliverability and budget. This guide breaks down when to permanently block an address versus when to temporarily suppress active contacts to streamline your sender reputation. Check out the video walkthrough below to master these workflows.

The Suppression List is one of our multiple suppression features. Also included among the features are the Known Customers and a Local Filter for those customers only requiring match data from web visitors within set states. What is a Suppression List? The Suppression...

Learn to enable and customize the IDEX Pro Cookie Consent banner. This guide covers setup, themes, and branding to ensure your site stays compliant. Watch the video walkthrough below to see these steps in action.

Learn to use the Known Customers feature to suppress active contacts and save costs. This guide covers manual and bulk uploads to protect your reputation. Watch the video walkthrough below to see these steps in action.

What is the Known Customers List? Known Customers is part of our suppression features. The suppression feature is a list of contacts to whom you do not wish to send communications, either because you are already familiar with them or because sending to these contacts...

What is Cookie Consent Banner? Cookie consent is the website visitor's permission to allow a company to place a cookie in their browser to gather specific data about them. Cookie consent is required to lawfully obtain most of the different types of data you collect...

If your site does not already have a cookie banner, IDEX Pro offers free cookie consent banner configuration. You can turn this feature on or off at any time. The important note to remember is that IDEX Pro will not operate in the absence of cookie consent. How to...

What is your tracking script?  The installation script is a critical component for your website to enhance visitor identification and analytics capabilities. Embedded into the backend of your site, this code works silently yet efficiently, operating as the primary...

If you need your account password reset, please reach out to our support team via email at support@idexpro.com or submit a support ticket here. For customers logged in to their user account and wish to update their credentials, the process is simple. Simply navigate...